Ishita Kapoor
Delhi · +91 90000 00214 · [email protected]
Summary
Cabin crew professional with 3 years of experience on domestic and international flights. Trained in safety and first aid, calm under pressure and fluent in English, Hindi and basic French.
Experience
Cabin Crew Member, Skyline Airways
Delhi · Aug 2023 to Present
- Served 150+ passengers per flight on domestic and Gulf routes with an on-time boarding record above 95%.
- Completed 600+ flight hours while following all DGCA safety procedures.
- Handled 8 medical situations using first-aid training and supported passengers until landing.
- Won 14 positive passenger feedback mentions in one year.
Ground Staff, Customer Service, Airport Services India
Delhi · Jul 2021 to Jul 2023
- Checked in 120+ passengers a shift and verified documents with zero boarding errors.
- Resolved delayed baggage cases for 300+ passengers with a 90% same-day resolution rate.
- Coordinated with the gate team to keep 40 flights on schedule.
Education
B.A., English, Delhi University (2018 to 2021) · First class, 67%
Skills
Passenger service · Safety and emergency procedures · First aid and CPR · Conflict handling · Teamwork · Grooming and presentation · English, Hindi and French · Cultural awareness · Time management
Certifications
- Cabin Crew Safety and Emergency Procedures, Airline Training Academy (2023)
- First Aid and CPR, Red Cross (2023)