Meera Pillai
Kochi, Kerala · +91 90000 00110 · [email protected]
Summary
Business analyst with 5 years of experience gathering requirements and improving processes for banking and insurance products. Good at turning stakeholder needs into clear user stories and testing that the result works.
Experience
Business Analyst, Backwater Financial Services
Kochi · Jan 2023 to Present
- Gathered requirements from 6 stakeholder groups and wrote 120+ user stories for a new loan-onboarding portal.
- Mapped the current approval process and removed 4 manual steps, cutting loan processing time from 5 days to 2.
- Coordinated UAT with 25 users and closed 95% of defects before launch.
- Built Power BI reports that gave management weekly visibility of application status.
Associate Business Analyst, Malabar Insure
Kochi · Jul 2020 to Dec 2022
- Documented business requirements and process flows for a claims system used by 200 staff.
- Analysed 12 months of claims data in SQL and found 3 causes of delay, helping reduce average settlement time by 20%.
- Trained 60 users on the new system and wrote the user guide.
Education
MBA, Systems and Finance, Kerala Institute of Management, Kochi (2018 to 2020) · CGPA 8.3/10
Skills
Requirement gathering · User stories · Process mapping · SQL · Power BI · Jira · UAT coordination · Stakeholder management · BRD and FRD writing · Agile and Scrum · Excel · Data analysis